Terms and conditions

MassaKeuring BV , Nijverheidsstraat 70, 2160 Wommelgem , KBO/VAT BE0803.187.219 , info@massakeuring.be , +32 456 20 24 57.

These terms and conditions apply to all assignments between MassaKeuring BV (hereinafter "MassaKeuring") and the client (consumer or professional client). They prevail over any of the client's own terms, unless expressly agreed otherwise in writing.

MassaKeuring offers statutory home inspections: energy performance certificate (EPC), asbestos attestation, electrical inspection (AREI), gas inspection (CERGA), inventory of fixtures and demolition follow-up plan. All inspections are carried out by experts accredited by the competent authorities.

A booking via our website is concluded upon the confirmation email. The client undertakes to provide timely access to the areas to be inspected and to supply the requested documents. Incorrect information may result in a re-visit with associated additional costs.

Prices are fixed and include VAT (21%) unless otherwise stated. For the combination EPC + asbestos attestation at the same address in the same booking, a 5% discount applies automatically. This discount applies only to the EPC + asbestos attestation combination and is not cumulative with other promotions on the same services.

The client pays after the inspector's site visit. On the day of the inspection, the client receives the invoice by email, payable within 14 calendar days by bank transfer using the structured payment reference stated on the invoice.

In the event of non-payment by the due date, default interest of 8.5% per annum is owed by operation of law and without notice of default, as well as a fixed compensation of 10% on the outstanding amount (minimum € 40). For B2B clients, the statutory time limits regarding late payment apply.

The client may cancel or reschedule free of charge up to 24 hours before the appointment via the customer portal or by email. In the event of cancellation within 24 hours or a no-show, a rescheduling fee of € 50 may be charged.

MassaKeuring commits to delivering the attestation within 7 working days after the site visit. For demolition follow-up plans, a separate timing applies as set out in the quotation. If the SLA period is exceeded outside cases of force majeure or due to the client, a goodwill gesture may be granted.

Complaints about the performance or the delivered attestation must be reported in writing via info@massakeuring.be within 14 calendar days of receipt of the attestation. We confirm every complaint within 24 hours and handle it within 5 working days.

For consumer disputes, the client may contact the Consumer Ombudsman Service (consumentenombudsdienst.be) or the European ODR platform (ec.europa.eu/consumers/odr).

MassaKeuring is insured for professional liability.

MassaKeuring's contractual and non-contractual liability, for any damage whatsoever, is in all cases expressly limited to the amount actually paid out in the relevant case by our professional liability insurance.

Except in cases of intent or gross negligence, liability remains in any event limited to the amount of the assignment performed. MassaKeuring is not liable for indirect damage, consequential damage, loss of profit or loss of data.

Personal data are processed in accordance with the General Data Protection Regulation (GDPR/AVG). See our privacy policy for the full explanation.

This agreement is governed by Belgian law. In the event of a dispute, only the courts of the judicial district of Antwerp have jurisdiction.

13.1 Independent status and accreditation. The inspector carries out the assignments in the capacity of a self-employed person (subcontractor). There is expressly no employment contract or any form of subordination. The inspector warrants that he/she holds all legally required, necessary and current certificates and accreditations. The loss or suspension of an accreditation must be reported to MassaKeuring immediately.

13.2 Quality and best-efforts obligation. The inspector undertakes to carry out the inspections in accordance with the rules of good practice, the applicable inspection protocol (OVAM/VEKA) and the standards relating to the Codex Welzijn op het Werk (Code on Well-being at Work) or Tracimat, where applicable. The inspector bears full technical and legal responsibility for the content and accuracy of the reports and attestations he/she draws up.

13.3 Inspector's liability and insurance. MassaKeuring acts exclusively as a platform/intermediary for scheduling and invoicing. The inspector is personally and exclusively liable for all direct and indirect damage (including professional errors or negligence) arising from his/her site visit and the delivered report. The inspector is legally obliged to take out his/her own adequate professional liability insurance policy and to present it upon first request. MassaKeuring will pass on any damage claims from end clients directly to the inspector.

13.4 Service Level Agreement (SLA). The inspector strictly observes the agreed deadlines and delivers the final attestation or report digitally via the MassaKeuring platform within a maximum of 7 working days after the site visit, unless expressly agreed otherwise on account of necessary laboratory analyses.

13.5 Non-circumvention clause and confidentiality. The inspector is not permitted to directly approach or invoice, for his/her own gain and outside the platform, clients (including private individuals, contractors, real estate agents and property managers) introduced via the MassaKeuring platform, and this for a period of 12 months following the last assignment performed for that specific client.

13.6 Code of conduct, representation and prohibition on ancillary sales. During the performance of the assignments, the inspector acts as the calling card of MassaKeuring. The inspector undertakes to act at all times as a prudent person (a careful and reasonable professional). This entails a highly professional attitude, correct communication with the end client and actively protecting the good name and reputation of MassaKeuring. The inspector is expressly prohibited from offering, before, during (on site) or after the site visit, or at any other time in connection with an assignment obtained via MassaKeuring, his/her own or third parties' services, products or quotations that fall outside the scope of MassaKeuring (such as, by way of example but not limited to, quotations for asbestos removal, renovation works or other unrelated inspections). Any form of commercial ancillary selling or cross-selling to the client is, at every stage of the process, strictly prohibited, unless MassaKeuring has given its prior written consent to that effect.

14.1 Prohibition on direct collaboration. The professional principal, business client or B2B partner (hereinafter together "the Client") is expressly prohibited, during the term of the collaboration with MassaKeuring as well as for a period of twelve (12) months after its termination or the last assignment performed, from directly or indirectly employing inspectors or experts deployed by or via MassaKeuring, entrusting them with assignments outside MassaKeuring, or approaching them in order to terminate or circumvent the relationship with MassaKeuring.

14.2 Fixed compensation. In the event of a breach of the provisions of article 14.1, the Client owes MassaKeuring, by operation of law and without prior notice of default, an immediately payable fixed compensation of € 10.000 (ten thousand euros) per breach (per inspector/expert concerned).

14.3 Right to higher compensation. Payment of this fixed compensation does not affect MassaKeuring's right to prove and claim the actual higher damage before the court, including the right to demand a judicial injunction against the continuation of the breach.